Join our vibrant team at Mouse Tail, as a General Manager in our busiest site! We’re seeking a dynamic leader who is passionate about creating exceptional experiences for our customers while expertly overseeing their coffee team. The ideal candidate will bring extensive experience in management (speciality coffee experience is a plus)! - a flexible approach to challenges, and a genuine love for engaging with customers. If you’re ready to inspire a dedicated team and elevate our beloved café, we want to hear from you!
Key Responsibilities:
Operational Leadership: Ensure smooth day-to-day operations across the coffee shop, food prep & service from opening to closing. Maintain impeccable standards for cleanliness, presentation, and customer service.
People Management: Lead, train, and develop a diverse team of baristas, food prep assistants, and all those in between! Promote a culture of creativity, accountability, inclusivity and passion for excellence. All the time, promoting progress, fostering passion and pushing our people!
Customer Experience: Drive a customer-first approach, ensuring that every customer receives exceptional service. Handle customer feedback and complaints with professionalism and empathy.
Financial Management: Oversee the financial health of the shop, including budgeting, analysing P&Ls, cost control, and achieving sales targets. Monitor expenses and profitability, and make data-driven decisions to improve financial performance. Reporting financials to HO each fortnight and forecasting each month and setting own targets each quarter.
Product Quality & Innovation: Work closely with the bakery and coffee teams in Mouse Tail, to maintain high-quality product offerings. Giving feedback and helping them be the best they can be!
Inventory & Supply Chain: Ordering responsibility for all items. Manage inventory levels and variances to ensure the consistent availability of key ingredients and products.
Marketing & Community Engagement: Partner with the marketing team to develop in-store promotions, events, and collaborations that reflect the creative essence of our brand. Build strong relationships with local communities and foster a loyal customer base.
Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are strictly followed and that all team members are trained on compliance standards. Regularly auditing your shop and reporting to HO. Please submit your application along with a cover letter. Good luck! We are looking for candidates for both our Canada Water and Farringdon locations.
